Berry Heathrow are looking for a Service Advisor/VHC costing specialist. Your role You will inform and consult on vehicle servicing and keep the customer up to date at every stage of their vehicle journey whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will provide honest and best advice on our products and services to our customers. This is a challenging yet rewarding role where customer care must be priority and always comes first, you'll take the time to talk to our customers, building genuine rapport and identify exactly what our customers want and need. Your profile Proven excellent customer service Good communication skills A commitment to providing the best possible standard of customer service Passion for BMW products and technology Strong interpersonal and presentation skills Ability to work autonomously An enthusiastic, dynamic and team orientated personality Willingness to learn and develop, and keep up-to-date with complex technical/product information Strong organisational and prioritisation skills Team player that offers help and support to others Thorough knowledge of computer applications (MS Office, Drive) Experience of using BMW AIR Strong VHC sales background with good experience of pricing.