Main Purpose: The purpose of the job is to ensure the domestic and portering services are provided to the expected standards as per work schedules within the Langlands Building. Organizing and allocating domestic and portering duties to staff ensuring that these duties are carried out to the standard of all cleaning schedules in a safe manner. Main Accountabilities: Supporting the Domestic Manager to ensure a fully operational effective service is provided to the contract. Ensuring all staff are trained to the required standard to carry out their duties. Delivery of cleaning and customer services to an agreed standard as defined in the service level specification within agreed clinical areas and departments to ensure customer satisfaction. Compliance with NHSGGC & Serco policies on Health & Safety, Infection Control, COSHH and other statutory legislation. Supervision of the cleaning work procedures that incorporate all quality standards laid down by the client or Serco and Environmental audits. Completion of Domestic work methods as trained and instructed within BIC’s standards. Supervision of the emptying, disposure, and replacement of domestic waste containers as directed, ensuring that waste is disposed of correctly in line with NHSGGC’s Infection control manual. Maintenance of high personal hygiene and infection control standards. Participation as a full member of the wider team supporting colleagues and working flexibly to cover other members of the team. Assistance and liaison with Department Managers. Reporting on the facilities general condition and repair in terms of maintenance reporting and hazard spotting. Completion of PMS audits in line with contract output specifications. Cooperation with audit findings in relation to NHSGG&C or Serco Performance audits in agreed priority timescales. Input, review, and 1st line authorization of payroll data. Support for the management of a full range of human resources management issues including: staff allocation, absence management, performance management, annual leave allocation, initial investigation and first line disciplinary processes, recruitment and selection, and personal and professional development of staff. Occasional conduct of investigatory interviews. Handling and defusing difficult situations involving personnel from within and outside the organization. Investigating 1st Level client complaints, suggesting action plans, and monitoring improvements while providing written reports. Supervision and monitoring of work completed by Domestic & Portering Staff to ensure that performance levels and service requirements are maintained. Assistance in the stock check, control, purchase, and procurement of materials, equipment, and supplies. Undertaking other ad hoc duties as prescribed by managers within scope of skill and capability. This job profile is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. What you will need for the role: Good communication skills. Awareness of service image and customer focus. Physically fit and flexible attitude to working times and methods. BICs training to Operator Proficiency Certificate Level 1 (OPC L1) – provided through on-the-job training. Good working knowledge of Serco and NHSGGC working practices and procedures while adhering to Health and Safety requirements. Completion of core competency and mandatory training as specified within the training plan. Able to use own initiative in problem-solving. Self-motivated and able to motivate others. Confident and helpful nature. IT literate – Microsoft Office. Experience preferably in healthcare and/or contract sectors. Ability to balance conflicting priorities within given timeframes. Planning and supervision of work rotation and allocation to Portering and Waste Staff. Multi-skilled in a variety of tasks requiring physical effort. What we offer: Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support health and wellbeing. Access to discounts and exclusive deals. Interesting and enjoyable work. Commitment to professional and personal development.