Administration Coordinator - Hybrid
Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of a Administration Coordinator to join their team on a full-time permanent basis.
The position involves being part of a compact Customer Service team, collaborating with third parties and diverse clientele. This role acts as a bridge between clients and the sales teams, responsible for the allocation, supervision, and quality assurance of outbound assessments while ensuring consistency in the company's service standards.
What's in it for you?
* Salary of up to £25,000 with yearly salary reviews
* Hybrid: 3 Days in the office 2 from home
* 25 days holiday (up to 30 with service)
* Healthcare and dental subsidies
* Pension contribution
* Regular training
* Gym contribution
* Cycle to work scheme
* Hybrid working
Responsibilities:
1. Support senior managers within the team
2. Oversee and maintain process manuals for third parties, and the administrative team to ensure their relevance, issuing amendments as needed
3. Manage and update data on the CRM system
4. Ensure all service levels are met and sustained, taking necessary actions when suppliers fail to meet expected standards
5. Coordinate with third parties, customer...