Customer Experience Manager (SMFLG3-A8C97FB6) London, England
Salary: GBP35000 - GBP36000 per annum
Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform.
Day-to-day, your responsibilities will include:
* Delivering engaging training sessions to help clients navigate and maximize our platform's potential.
* Building strong relationships with clients across various sectors, from banking to government.
* Managing multiple client accounts and ensuring consistently high satisfaction levels.
* Identifying opportunities for account growth and platform enhancement.
* Supporting client retention through proactive engagement and problem-solving.
We're looking for a university graduate with:
* People skills: Outstanding communication abilities and natural emotional intelligence.
* Organization: Strong ability to manage multiple priorities and client relationships.
* Proactive mindset: Self-motivated approach to work and client success.
* German fluency: Ability to support our growing German market.
* Service experience: Background in customer service, hospitality, or teaching.
We're offering a competitive package (£26k + £1k bonus) with benefits including:
* A stake in the company: Substantial options scheme.
* Professional development: Ongoing training and development.
* The latest tech: MacBook and required equipment.
* Health and wellness: Counselling and wellbeing benefits.
* Travel support: Season ticket loans and cycle scheme.
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