Job Summary
We have a fulltime vacancy at Manchester Royal Eye Hospital for a clerical officer to support the macular/diabetic/medical retinal booking and scheduling team and support reception cover for macular treatment outpatient services.
Main Duties of the Job
We wish to appoint an experienced and organised individual, with good IT skills who is able to demonstrate their ability to follow instructions correctly but also to work independently when required.
You must have excellent interpersonal and communication skills and be comfortable liaising with people at all levels. The role is public facing and office based, so you must enjoy interacting with our patients, greeting them, and helping them with any queries.
You must have a good telephone manner as the role also involves contact with patients on the phone. You will have good all-round administration skills, good basic numeracy and literacy skills, organisational/prioritisation skills, attention to detail, and a willingness to be trained.
About Us
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Date Posted: 14 February 2025
Pay Scheme: Agenda for change
Band: Band 2
Salary: £23,615 a year per annum, pro rata
Contract: Fixed term
Duration: 12 months
Working Pattern: Full-time
Reference Number: 349-EAD-
Job Locations: Manchester Royal Eye Hospital, Oxford Road, Manchester, M23 9WL
Job Responsibilities:
To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.
COVID-19 Vaccination: COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We're looking forward to hearing from you!
Person Specification:
Experience of working in healthcare setting Essential:
* Computer literate/IT trained - HIVE training
* Previous relevant NHS or other healthcare setting experience
* Experience in customer relations
* Experience of working in a team
Desirable:
* Good verbal and written skills. Good numeracy and literacy. Good organisation and ability to work to deadlines.
* Good basis numeracy and literacy
* Good organisational skills
* Ability to work to deadlines
* Working on a reception
* Working in a public facing or contact service
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details:
Employer Name: Manchester University NHS Foundation Trust
Address: Manchester Royal Eye Hospital, Oxford Road, Manchester, M23 9WL
Employer's Website: https://mft.nhs.uk/careers/
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