Operations Analyst- Client services (14984) Glasgow, Scotland
Location: Glasgow
Keywords: Operations, Analyst, Financial Services, Risk Management, Client Servicing
Our client is seeking a dedicated and knowledgeable Operations Analyst to join their team. This role offers the opportunity to work within one of the largest divisions in the firm, acting as the first line of defence for financial and reputational well-being. The successful candidate will be responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realise the full potential of IT and Automation. This role offers hybrid working with three days in office.
What you'll do:
* Own the daily management and client relationships for Global Clients
* Provide first class service and break resolution for clients over various products for global markets
* Work closely with Global Stakeholders including Trade Support teams, Trading Desks, Business Units and senior management across the firm
* Liaise/communicate with Global stakeholders and various operational groups
* Plan and organise projects, initiatives and team testing
* Provide reporting/information to management and key stakeholders
* Manage process of various client related functions such as trade amendments, client queries & reporting within specified timescales
* Ensure procedures are accurate, relevant and adhered to
* Pro-actively contribute towards improving process efficiency through root cause analysis
* Identify and timely escalate risk items to management
What you bring:
* Background in Financial Services within Operations is essential
* Experience and knowledge of Swap Allocations and Client Servicing is required
* Ability to manage and prioritise workload and work to deadlines is necessary
* Understanding of risk management and escalation is crucial
* Strong verbal and written communication skills are needed
* High levels of accuracy and numeracy are important
* Utilization of analytical and investigative skills to a successful conclusion is beneficial
* Being a proactive & flexible team player is advantageous
What sets this company apart:
Our client is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of their people is critical to their success. They share a common set of values rooted in integrity, excellence, and strong team ethic. They provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of their culture.
What's next:
Ready to take the next step in your career? Apply now!
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