Are you an experienced IT Field Operations Manager with a passion for delivering exceptional client service? Do you have excellent communication skills and a high level of confidence in your technical knowledge? If you are a proactive and experienced IT support professional ready to take on a senior role with a focus on client engagement and technical excellence, we want to hear from you!
What’s in it for you -
* Salary: £45,000 - £60,000 per year depending on experience
* 40 days paid holiday annually
* Partnership scheme where you will receive a share in the profit of the business
* Business card for business travel
What We’re Looking For:
* Excellent Communication Skills: Ability to clearly and effectively communicate technical information to clients.
* Technical Confidence: Strong background in IT support with a proven track record of solving challenging technical issues.
* Enthusiastic Personality: A positive and energetic approach to work and client interactions.
* Client-Facing Experience: Comfortable and adept at engaging with senior or difficult personalities, ensuring client satisfaction and fostering long-term relationships.
* Project Management: Skilled in managing on-site projects, coordinating resources, and ensuring seamless execution.
Duties will include but are not limited to -
* Provide hands-on technical support and maintenance for our clients’ IT systems.
* Engage directly with senior and high-profile clients, addressing complex issues with professionalism and ease.
* Deliver on-site project management, ensuring projects are completed on time and to the highest standard.
* Identify opportunities to upsell technical solutions that meet clients’ evolving needs.
Mandatory Skills - At least 5 years’ experience in a similar role in:
* Previous managerial or supervisory experience required
* Configure and implement cyber essentials and GDPR security standards (mandatory)
* Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
* Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
* Ability to pro-actively support and collaborate with service providers and team members
* Follow industry best practices processes.
* Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
* Azure administration and implementations
* Good understanding and knowledge of Windows 10, Windows 11 and Mac
* Familiar with different client builds/imaging
* Strong customer support with excellent written and verbal communication
* Ability to problem solve independently.