Job Description
Are you an experienced manager with a solid background in pharmacy and a drive for operational excellence? If so, we have a unique opportunity for you!
About PillSorted:
PillSorted is a fast-growing digital pharmacy dedicated to providing exceptional medication management and delivery services, with a special focus on patients with chronic and complex conditions. We are committed to enhancing our patients’ health and well-being through personalised pharmacy services. As we enter a phase of rapid growth, we are looking for a dedicated and experienced Pharmacy Dispensary Manager with a proven track record of building and developing teams to join our dynamic team.
The Role:
As Pharmacy Dispensary Manager, you will play a key role in maintaining accuracy and operational efficiency. With all patient communication handled by our customer care team, the dispensary team can focus on delivering top-tier performance, ensuring patients receive their medication on time and in full. Working closely with our in-house engineering team and clinical team, you will strive for operational perfection. The ideal candidate will have a passion for achieving the best patient outcomes through operational excellence, possess strong leadership skills, and have extensive experience in managing successful pharmacy operations.
Key Responsibilities:
* Manage and oversee the dispensary team alongside the Dispensary Team Lead
* Team growth: Work closely with HR and leadership to expand the dispensary team from 10 to 20 members within the next 6-12 months, ensuring seamless integration of new hires while maintaining high performance and operational efficiency.
* Conduct probationary and performance reviews in line with company guidelines.
* Ensure training for new dispensary team members is carried out in line with individual training plans.
* Monitor and achieve operational KPIs such as On Time in Full (OTIF) service levels, Cost to Fill efficiency, patient safety, inventory loss, and margin performance.
* Lead the development and implementation of protocols and procedures for all dispensary roles, in coordination with the Clinical Leads.
* Lead by example: Actively work alongside the team on the dispensary floor, ensuring smooth daily operations, maintaining high output levels, and taking a hands-on approach to problem-solving and process improvement.
Qualifications:
* Proven experience in managing and developing operational teams.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to handle high-pressure situations and resolve conflicts effectively.
* NVQ2 Pharmacy qualification (NVQ3 level Pharmacy Technician preferred).
Preferred Qualifications:
* Bachelor’s degree in business administration, Management, or related fields.
* Experience with continuous improvement practices (e.g., Kaizen, Lean, Six Sigma) is a big plus.
Why Join Us?
* Impact: Play a critical role in the operational success of a leading health-tech start-up, contributing to the health and well-being of the community.
* Culture: Join a supportive, innovative team that values growth and collaboration.
* Benefits: Competitive salary and professional development opportunities.
Salary:
35K to 45K per year, based on qualification and experience
Opportunity to earn bonus and benefit from share option
Location:
On-site: Cambridge
How to Apply:
Please send your CV and a cover letter outlining your experience and explaining why you would be a great fit for this role.
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Private medical insurance
* Referral programme
Schedule:
* Monday to Friday
Experience:
* Pharmacy: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person