Job Title: Deputy Coffee Shop Manager Location: Boundary Outlet, Sheffield Job Type: Full-time, Permanent, 40 hours a week About Us: Boundary Outlet is a leading retail destination, offering a fantastic range of brands and an exceptional customer experience. Our in-store coffee shop provides a welcoming atmosphere where customers can enjoy delicious food and beverages. Job Description: We are seeking a passionate and dynamic Deputy Coffee Shop Manager to join our team. In this role, you will support the Coffee Shop Manager in the daily operations of the coffee shop, ensuring high standards of customer service, food quality, and overall customer experience. Key Responsibilities: Assist in the management of day-to-day operations of the coffee shop. Lead and motivate the team to deliver excellent customer service. Ensure the coffee shop complies with health and safety, and food hygiene regulations. Support in inventory management and ordering supplies. Handle customer queries and resolve complaints efficiently. Maintain a clean, friendly, and welcoming environment. Train and develop staff, ensuring everyone meets high standards of performance. Monitor sales performance and suggest improvements where necessary. Act as the Coffee Shop Manager in their absence. About You: Previous experience in a similar role, ideally within a coffee shop, café, or restaurant environment. Strong leadership and people management skills. A passion for customer service and food. Excellent communication and organisational abilities. Knowledge of food hygiene and health and safety regulations. Ability to work in a fast-paced environment and handle pressure. Flexible with working hours, including weekends and holidays.