Sterling Property Management is a well-established independent Block Property Management company in NorthWest London and one of our clients is looking for a Live-in Porter/Caretaker. This role is suitable for a single occupant with direct experience working at a residential block. Consideration will be given to those with a family.
The block consists of 58 flats split across 4 buildings and is located on the borders of Maida Vale, West Hampstead & Kilburn.
As the Live-in Porter/Caretaker, you will ensure the provision of a high quality of service to all residents and visitors. You will ensure that the block is regularly cleaned, inspected and maintained to a high standard (both internally and externally), in accordance with health and safety requirements. Additionally, you will always portray a professional image and will be the first point of contact for all queries related to the maintenance of the block.
Key Duties and Responsibilities:
* Provide a high level of Customer Service to all residents and visitors to the building including handling queries/redirecting as required, routine building checks.
* Facilitating the smooth operation of both the day-to-day running of the building and ad hoc maintenance and issue resolution including liaising with the managing agent, board, residents and external contractors as required.
* Acting as primary point of contact for all matters, assisting Leaseholders/residents and correctly directing enquiries where appropriate (e.g. to managing agent).
* Line management of other staff and/or contractors on site, providing assistance/cover as necessary.
* Communicating directly with Leaseholders/residents including distribution of information from managing agent by flyer, phone, email and in person.
* Keep accurate logs of visitors to the building for both security purposes & health and safety.
* Ensuring safety and security of the building, residents and visitors - including controlling access and maintaining compliance with all relevant regulations, reviewing of CCTV.
* Logging and keeping safe record of keys.
* General maintenance and handyman duties.
* Ensuring compliance with Health and Safety, GDPR and other regulations.
* Refuse collection daily.
* Ensuring grounds are kept clean and tidy.
* Weekly emergency lighting flick tests and records.
* Ad-hoc out of hours duties may be required.
Requirements:
* Excellent customer service skills.
* Proven track record of working in a position of trust.
* Lone working unsupervised.
* Organisational skills and time management.
* Focused and motivated.
* Able to communicate effectively, build rapport and develop professional relationships.
* Well-presented and articulate.
* Willing to learn and wanting to contribute.
* Basic maintenance skills.
* Initiative and strives to do better.
* Good understanding of Health and Safety requirements and legislation.
* Proven ability to apply best practice in the use of all materials and equipment that is provided to carry out work.
Benefits:
* Accommodation at the building inclusive of bills.
* Work mobile phone.
* Work pension.
* 20 days holiday plus bank holidays.
* Applicable training courses provided health & safety, fire safety, manual handling.
Additional Information:
* Working hours Mon-Fri 8.00am - 5.00pm (1hr lunch). Sat 8.00am - 12.00pm.
* Handover period 18th August to 18th August 2025.
* Salary dependent on experience.
Successful candidate will be subject to pre-employment checks including references and an Enhanced DBS check.
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