You will be joining a passionate and committed team of Day One Caseworkers based in other Major Trauma Centres, driven to make a difference to the recovery of those impacted by catastrophic injury.
Day One Caseworkers deliver an on-site, bedside signposting and support service to identify and address any issues and concerns caused by the impact of major trauma. You will take referrals, complete initial assessments of need, support discharge planning and expertly navigate and signpost people in the aftermath of injury, including talking about and facilitating early access to legal support to aid rehabilitation. You will also play an active role in promoting the work of Day One within the hospital and wider community, including occasional fundraising and other events.
One post will be focused within the Major Trauma Centre in Salford and the other within community and hospital settings within the Northern Alliance Major Trauma Network.
To apply for this role, please specify which role (or both) you wish to be considered for and provide a supporting statement in addition to your application.
Main duties of the job
* Work closely, and in partnership, with NHS clinical staff and relevant organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
* Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
* Provide consistency in assessment of all patients, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
* Maintain detailed case records, including activity and intervention, using a CRM system, in line with policies/procedures/regulatory requirements.
* Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation.
* Build awareness of the role and charity's purpose through building strong and effective relationships across the regional major trauma network.
* Work closely with local authority, statutory and voluntary organisations.
* Support the patient discharge process in conjunction with leadership from NHS staff.
* Identify and support the recruitment and supervision of Day One volunteers.
* Support the roll out of our Peer Support Service.
* Work closely with the wider team on performance, quality, safety and effectiveness of all services.
* Work with our Fundraising and Communications team, supporting national and regional initiatives to raise awareness and fundraise.
* Willingness to undertake continuous development and training.
About us
Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life-changing consequences such as disability or death, referred to in the NHS as Major Trauma. Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres, to provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired by patients for patients, our vision is that no one has to piece life back together on their own after a catastrophic injury.
Job responsibilities
* Work in partnership with NHS and care staff, and relevant community and voluntary sector organisations, to address the needs of patients and families.
* Operate a case management approach to individuals, assessing need, putting support in place, and coordinating and signposting to other external sources of support.
* Keep records of activity and intervention with all beneficiaries.
* Build awareness of the role and charity's purpose through strong relationships across the regional major trauma network, ensuring people have access to Day One support.
* Work closely with local authority, statutory and voluntary organisations to provide patient and family advocacy, where necessary and appropriate.
* Implement procedures and processes to collect patient and family feedback.
* Support the patient discharge process in conjunction with leadership from NHS staff, enabling ongoing communication with patients and family members, focused on identifying and referring to other community-based support services before and following discharge.
* Work with NHS staff to support, identify and facilitate enhancements to patient and family support and spaces.
* Maintain detailed case records for the purpose of continuity of casework and monitoring and evaluation.
* Identify and support the recruitment of new volunteers, where appropriate.
* Support the roll out of our peer support service, focused on promoting awareness and uptake within the region.
* Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed within the regional service.
* Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
* Be prepared to travel across the region as required.
Development of the job description
The job description is subject to future review. The post holder is expected to contribute towards determining the future content of this role in the best interests of the charity as it develops and grows.
Equality, Diversity and Inclusion
Day One Trauma Support is proud to commit to creating and celebrating a diverse and inclusive team to deliver the best quality service that we can. The people we support are unique, and we want you to be too. We are a welcoming and inclusive employer providing a family-friendly and flexible environment. We are supportive of everyone regardless of their background. We would like you to be able to bring your authentic self to work. We really value that. Be you!
Disclosure and Barring Service
If you are offered a position, you will be required to undertake a DBS check.
Working on hospital sites
While your contract of employment is with Day One Trauma Support, when you are working on site at NHS Trusts you must comply with any site rules, protocols and measures that are in place on that site or specific to the work you are undertaking. These will be discussed with you and will form part of any agreements between Day One and the respective NHS Trust/s. For example, these may include: Access and infection control, Health and safety, Confidentiality, Patient protocols.
Person Specification
Qualifications
* Hold a relevant professional clinical qualification (Social Worker, OT, Nurse) and be registered to practice in the UK or have significant relevant experience.
Experience
* Experience of delivering support, signposting or coordinating services in a healthcare, social care, charity or similar setting.
* Working autonomously to assess need and coordinate support.
* Presenting to groups with diverse audiences, including clinical and non-clinical staff.
* Operating within a fast-paced setting as part of a multi-disciplinary team.
* Liaising with community, voluntary sector and NHS services and agencies.
* Knowledge & understanding of specific issues that affect people who are impacted by serious and life-changing injury.
* The principles of safeguarding, confidentiality and data protection.
* IT software and systems and programmes, e.g. Microsoft Office suite and CRM systems.
* Aligns with the values of Day One.
* Has a professional, caring, sensitive and responsive approach.
* Ability to work consistently and safely within policies and procedures whilst maintaining professional boundaries at all times.
* Emotional intelligence, resilience and adaptability.
* Pro-active self-starter, able to work autonomously, using own initiative as well as work as part of a diverse team.
* Organised and responsive to others in a way that is both timely and professional.
* Cool and calm-headed decision maker.
* Can work under pressure and manage competing priorities.
* Can use effective support systems to develop own knowledge and practice.
* Can maintain accurate case management records and file notes.
* Confident about speaking to people who are extremely vulnerable and have experienced serious injuries and traumatic events.
* Knowledge of working with or within NHS Trusts and/or the charity or voluntary sector.
* Experience of developing and embedding new services or initiatives.
* Experience of working with people impacted by serious injuries or major trauma in any setting.
* Previous experience of working with volunteers.
* A relevant professional qualification is desirable, but not essential.
* Commitment to, and evidence of, continuing personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£33,000 to £39,000 a year, dependent on experience and qualifications.
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