First Strokes Swim Schools are the UK leaders in providing the total swimming experience. From our purpose-built facilities and expert water-based tuition to our innovative award systems, our swimming pools provide the perfect conditions to learn to swim in a fun, informative, and enjoyable way. From starting on June 27th, 2000, with just 70 students, we now have 7 sites and teach over 6000 students every week!
At First Strokes - Stanway, you will be working towards the Leisure Duty Manager Apprenticeship Level 3, over the duration of 18 months, alongside your daily roles and responsibilities.
Your Roles and Responsibilities will include:
1. Meet and greet customers, answering calls and dealing with customer enquiries.
2. Advise customers on all aspects of swimming tuition (full training will be given).
3. Assist all customers who have queries, complaints, or require information in a polite, friendly, and helpful manner.
4. Deal with bookings, cash handling, banking, and reconciliation in accordance with Company procedures.
5. Frequent use of Microsoft Word, Excel, and Outlook.
6. Daily use of Course Pro online booking software (full training will be given).
7. Ensure effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times.
8. Responsible for the premises security and opening and closing of the building in accordance with company procedures.
9. Administer First Aid where suitably qualified to do so, in accordance with company procedures/training.
10. Undertake poolside duties - Lifeguarding, assisting, and swim teaching (courses and full training will be provided - NPLQ, Level One and Two Swim Teaching).
11. Ensure the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (courses/full training will be provided - Pool Plant Operators).
12. Ensure adherence to all regulations and legislation relating to working with children.
Upon completion, there is an opportunity to progress into a Duty Manager position, if a position is available, along with ongoing training and development.
Exact shifts to be confirmed.
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