First Strokes Swim Schools are the UK leaders in providing the total swimming experience. From our purpose-built facilities and expert water-based tuition to our innovative award systems, our swimming pools provide the perfect conditions to learn to swim in a fun, informative and enjoyable way. From starting on June 27th, 2000, with just 70 students, we now have 7 sites and teach over 6000 students every week!
At First Strokes - Stanway, you will be working towards the Leisure Duty Manager Apprenticeship Level 3, over the duration of 18 months, alongside your daily roles and responsibilities.
Your Roles And Responsibilities Will Include:
* Meet and greet customers, answering calls and dealing with customer enquiries
* Advise customers on all aspects of swimming tuition (full training will be given)
* Assist all customers who have queries, complaints, or require information in a polite, friendly, and helpful manner
* Handle bookings, cash handling, banking, and reconciliation in accordance with Company procedures
* Frequent use of Microsoft Word, Excel, and Outlook
* Daily use of Course Pro online booking software (full training will be given)
* Ensure the effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times
* Responsible for premises security and opening and closing of the building in accordance with company procedures
* Administer First Aid where suitably qualified to do so, in accordance with company procedures/training
* Undertake poolside duties - Lifeguarding, assisting, and swim teaching (courses and full training will be provided - NPLQ, Level one and Two Swim teaching)
* Ensure the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (courses/full training will be provided - Pool Plant Operators)
* Ensure adherence to all regulations and legislation relating to working with children
* Leisure Duty Manager Level 3 (A level) Apprenticeship Standard
Exact shifts to be confirmed.
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