Membership Retention Executive Their organization is an independent charity that looks after several historic palaces, including the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle & Gardens. Department: Marketing & Membership Home Palace: Hampton Court Palace Status: Established/Permanent Salary: £36,583 Per Annum Days/Hours of work: Full time, 36 hours a week, Monday - Friday About the role They are a team of people who love and look after six of the most wonderful palaces in the world. They create space for spirits to stir and be stirred. As a charitable organization, its members are essential to their growth and to achieving their strategy. In this role, the individual will be developing and delivering multi-channel marketing campaigns and retention activities to engage and retain their member audience and increase retention rates. Working with the Membership Retention Manager, they’ll support the creation of onsite and offsite content, including the delivery of Inside Story magazine three times a year. Working with other colleagues, they’ll regularly analyze retention and campaign data to identify opportunities to improve communication content and performance. This will involve utilizing their CRM. The person hired will manage the Membership Retention Assistant and support them to achieve their objectives, including delivering a profitable events program. Benefits include: • Hybrid working • Enhanced holiday entitlement • Generous Employers Pension Contributions (up to 11%) • Annual Pay reviews & bonus • Critical Illness Cover & Life Assurance • Family friendly policies and benefits • Staff discounts and membership to all palaces About the candidate Creativity and proactivity are vital to this role in order to deliver engaging copywriting and create and commission new content for members. Previous experience in a marketing or membership role is essential, and the candidate will ideally have experience within a charity or heritage organization. This role would suit a quick learner with bags of initiative and first-class communication skills, data reporting, and CRM experience. Closing date: 12 May 2024 Interviews held: 21st & 22nd May 2024 at Hampton Court Palace They have adopted a hybrid model of part working from home and part working from site. They are open to discussing what best works for individuals and their work-life balance while also delivering the business requirements. Their organization is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background. They may also have experience in the following: Member Relations Manager, Community Engagement Coordinator, Membership Experience Director, Engagement and Retention Specialist, Membership Growth Strategist, Community Relationship Manager, Member Involvement Lead, Engagement Programs Manager, Member Experience Advocate, Subscriber Engagement Coordinator etc. REF-213 645