The management of all aspects of the building use and maintenance and establishing appropriate systems to support this. The day to day operation of the Life Room including the management of the opening and closing of the building to the public and the management and co-ordination of monitoring the building usage to maximise its effectiveness for the Trust. This will also include being one of a limited number of key holders for the building and having responsibility for deliveries to the building. Ensuring e provision of a good customer service which reflects the needs of those using the building including service users, the general public and staff. This will include the replenishment of materials in public resource areas. Building a positive team atmosphere motivating both staff and volunteers to create a welcoming and supportive environment for all those who use the building. Ensuring the safety and welfare of all Life Room visitors whilst they are in the building to enhance their experience of the space. Consulting regularly with The Life Room users and the wider community to enable their diverse and changing needs to be considered in any development of the facility. Initiating activities and programmes which promote The Life Rooms, raise its profile both within the Trust and the wider community, and increase its usage. The management, supervision and development of volunteers and volunteering activities within the Life Rooms to enhance the experience of those using the building and also provide opportunities for both traditional and service user volunteers to improve their wellbeing. Developing close working relationships with key building occupants, including external organisations such as the providers of the Caf service, to ensure that The Life Rooms runs smoothly at all times. Undertaking workplace inspections and risk assessments within the building and initiating any necessary action to resolve issues to ensure a safe working environment in line with Health and Safety legislation. Liaising with the Estates Department with regards to any actions required to maintain the condition of The Life Rooms. This will include acting as the central point of contact for maintenance faults to be reported Trusts Building Engineering services contractor. Ensuring that the main reception area is manned during extended opening hours and all reception staff provide a professional, courteous service to support the values and ethos of the provision. The supervision of 4 team administrators and assistants and managing their attendance, performance, training and development needs, including PACE reviews. The post holder will also be responsible for overseeing the work of a facilities management assistant on a day to day basis to ensure that the building is clean and welcoming at all times. The day to day co-ordination of the building which includes such activities as responding to general enquires; room bookings and allocation; events management within the building including catering requirements; ensuring the public information screen is accurate and up to date; maintaining an overview of the building and its use on a daily basis to ensure its smooth running. The collection and analysis of data relating to the usage of the building by factors such as function, demographic, visitor type and protected characteristic to support the development of The Life Rooms to meet the needs of its users. This will also include supporting service users, students and volunteers to complete questionnaires and surveys. Ensuring that the IT and audio visual equipment throughout the building is in working order, this includes the training rooms, privacy pods and publically available equipment area. Contributing to the development of policies and procedures within The Life Rooms to ensure that they meet the practical needs of the day to day functioning of the building. Working with the external caf provider to ensure they meet the contractual requirements around cleaning materials and waste management. In addition be responsible for dealing with day to day queries from the caf and escalating them as appropriate.