1st Line IT Support Engineer - Contract Vacancy
Rate: £150 - £160 p/dWorking Location: Witham, Essex - OnsiteContract Length: 5 weeks (potential for extension)
My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.
They require a 1st/2nd Line Helpdesk Engineer to provide support and 'hit the ground running' during a busy period leading up to Christmas.
Responsibilities
* MSP Experience (essential) .
* Provide 1st line support for hardware and software issues across multiple endpoints.
* Diagnose and resolve technical issues escalated from 1st line support.
* External support to clients.
* Manage and resolve complex technical incidents and service requests efficiently.
* Ensure all issues are logged, prioritized, and resolved working with a ticketing system, phone calls and emails.
Technical
* Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
* O365 products
* ConnectWise
* ConnectWise command
* Backup servers
* Familiarity with networking concepts and technologies.
In Technolog...