Customer Relations Co-ordinator (Midlands/North)
An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our parts team.
As a Customer Relations Coordinator, you will act in all matters on behalf of the Customer Relations activity. You will be responsible for processing orders and customer complaints, planning, initiating, and promoting CSI initiatives with the operating manager.
Role Description:
* Examine all major transactions weekly to determine and propose how customer service may be improved.
* In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, ensure that agreed levels of customer service are maintained and all SLA’s are adhered to.
* Constantly monitor the quality of customer service, utilising all relevant market intelligence.
* Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
* Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
* Identify any gaps in product knowledge of vehicles, accessories, exchange units, and superseded parts and notify the Operations Manager.
* Provide advice and assistance to team members.
Minimum Requirements:
To excel in this Customer Relations Coordinator position, previous experience in a Parts role within a different automobile network is required. Additionally, you must have a full driving licence and computer skills, including experience of operating word processing and database packages, email, and internet.
Benefits of a Career with Stellantis &You UK
Stellantis &You UK offers a diverse range of benefits to support your personal well-being:
* Company Car Scheme: Access up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover included.
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: Benefit from a generous employer pension contribution of up to 7%.
* Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
* Employee Assistance Programme: Access to counselling, practical information, and digital resources.
* Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Let's Work Together:
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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