To deal with telephone enquiries, taking and conveying messages appropriately To sort incoming mail and prepare outgoing mail for posting Make appointments and, give non-clinical advice as directed, taking necessary action for the call to be handled as quickly and efficiently as possible. Support the efficient organisation of home visits, arranging appointments and ensuring clinical notes are ready, to ensure the smooth and effective provision of patient services. Maintain an up to date filing and archive filing system, disposing of archived patient records according to Trust Policy. Receive and handle information regarding referrals to the service and deal with them within Trust or departmental timescales Transmit electronic mail, photocopy documents and circulate information within Trust or departmental timescales Enter data onto necessary databases according to service requirements. Use database/spread sheets to collect and formulate data on a weekly, monthly, quarterly and annual basis. Order and maintain adequate levels of stationery and supplies, using CARDEA where possible Maintain electronic diaries, co-ordinate meetings and book venues. Maintain and update patient caseload on a daily basis, ensuring visits, discharges, and patient information is accurately recorded. The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page)