The key responsibilities are as follows - Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Ensuring the staff implement the practice wide approach to the management of all patient services matters. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators. Implementing systems to ensure compliance with CQC regulations and standards. Acting as the lead for recruitment including pre-employment checks and DBS. Evaluating, organising and overseeing the staff induction programme. Implementing and embedding an effective staff appraisal process. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues. Actively encouraging and promoting the use of patient online services. Updating and acting as the focal point for the practice website and social media sites. Guiding staff and developing searches and audits on the clinical system. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Experience of working with patients in General Practice is essential. Knowledge of SystmOne (clinical system) would be an advantage but is not essential. A passion for customer service and a focus on the patient at the heart of everything we do is key. We welcome anyone wanting an informal conversation to explore this opportunity or to visit the practice before committing to an application.