Customer Service Advisor - (10pm - 6am Shift)
Location: UK, Northwich
Job Type: Temporary/Interim/Fixed Term
About THG: We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics.
Contract: 6 Month Fixed Term
Shift Pattern: 10pm - 6am, Sunday night - Friday morning
Are you passionate about delivering exceptional service and excited to represent leading brands? Join us at THG, where you’ll be the first point of contact for our customers across renowned Ingenuity brands!
In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Your commitment to delivering outstanding customer service will make a difference in every interaction.
Key Responsibilities:
* Serve as the first point of contact across multiple customer service platforms.
* Provide expert product advice and solutions while maintaining excellent service quality.
* Support customers with queries ranging from skincare, makeup advice, nutrition, fitness, and food and beverage.
* Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We’re Looking For:
* Strong written and verbal communication skills.
* A positive attitude with a desire to learn and develop new skills.
* A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Being Part of THG Orbit: We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit!
Benefits:
* Staff discounts on THG brands and Hale Country Club.
* Employee Saving Scheme.
* Onsite medical treatment including in-house Doctor, physio, and mental health first aid.
* Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
* 25 days holiday.
* Free parking.
* Localized engagement activities (e.g., Netball/Football tournaments).
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days.
Apply for this job
* Required
* First Name
* Last Name
* Email
Phone
Resume/CV
* Can you work 10pm-6am?
* This is an office-based role, can you commute to our office in Northwich?
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