Job Responsibilities
* Administer tasks promptly via email, telephone, and post.
* Coordinate the management of Joining Instructions, pre-course checks, and any other requests to enable Business School delegates to attend and complete required training and assessment days.
* Assist in collating candidate results and feedback following assessment days.
* Assist in registering candidates with the appropriate organization, order learning materials, and book exam sittings. Monitor and maintain an accurate record of exam sittings and results achieved.
* Assist in the management of all room, accommodation, and travel costs within a pre-agreed budget.
* Deal with incoming phone calls or queries from Principals/other business areas or Advisers, confidently and competently dealing with the query or escalation.
* Assist in the management of change of role requests at the point of licensing, liaising with the recruitment team, PDM's, and supervisors to ensure that the process runs smoothly.
* Ensure that the OBS planner is kept up to date with program changes when they are made and liaise with facilities in a timely manner to ensure support.
* Provide support and coordination of events for flagship programs within the Business School and ensure there is an excellent end-to-end candidate experience.
* Provide cover and support for other members of the Learning Management Team to provide a seamless service to customers.
* Keep processes documented and updated as required.
* Support with adviser conferences as required.
* Work with the Digital team to provide easily accessible and structured learning opportunities ensuring an excellent learning experience for all users across the LMS.
* Assist in the preparation of materials ahead of workshops, assessment days, induction, and onboarding events.
* Liaise and support Programme Directors of Technical Efficiency and Management & Professional Development and their teams.
* Build and manage relationships across Head Office and the Network.
Experience Required
* Experience of operating in a busy role.
* Experience of dealing with Openwork Partners / Managers/Advisers.
* Experience of dealing with targets & SLA's.
* The ability to assess a topic and escalate issues as appropriate.
* An understanding of the requirements in delivering a high-quality training administration service.
* Business awareness and service orientation.
* Strong attention to detail.
* Pro-active approach to tasks and challenges.
* Good written/verbal communication skills.
* Ability to change priorities on a day-to-day basis.
* Ability to escalate issues that require good knowledge and attention to detail.
* Good working knowledge of Microsoft Office package; Word, Excel, PowerPoint, and Outlook as a minimum.
* Good organization skills and the ability to manage a range of tasks with conflicting priorities.
About Us
We are incredibly proud of our Business School, the center of excellence for learning and development. Our mission is to empower and equip our learners with the skills, knowledge, and behaviors needed to achieve their goals. We are seeking an experienced coordinator to help us ensure that our learning experiences are tailored to meet the unique needs of each learner, with the long-term goal of making The Openwork Partnership the go-to destination for excellence in the Financial Advice industry.
We're a dynamic, fast-paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We're also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment which truly recognizes and celebrates our colleagues' individual differences and identities.
We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where, and how you do it.
Compensation and Benefits
* Salary - up to £25,000.
* Bonus scheme - on-target bonus - 7.5%.
* Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%.
* Critical illness cover.
* Income protection.
* Death in service.
* 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days.
* A range of other flexible benefits to include private medical insurance, dental insurance, and much more.
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