University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
We are currently looking to recruit a full-time shift Switchboard Operator on a permanent contract.
The successful candidate will join a friendly front line team operating a busy acute hospital switchboard. You will need excellent communication and interpersonal skills and be calm in emergency situations.
The full-time position for a Shift operator is on a rotational 9-week shift pattern, including weekends and bank holidays if the shift falls on them.
Main duties of the job
* As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust.
* Carry out all aspects of the responsibilities of an operator in a pleasant, courteous, and professional manner at all times.
* Operators will be required to use their own initiative efficiently and accurately when dealing with Emergency/Life and Death procedures and situations outside the parameters of these procedures.
Person Specification
Qualifications and Training
* Educated to GCSE Standard or equivalent in English and Mathematics.
* Qualification in IT or proven use of IT packages.
* Knowledge of Data Protection and Patient confidentiality issues.
* Customer Service NVQ.
* Typing/Word Processing Qualification.
Knowledge and Experience
* Previous Switchboard/Call Centre experience or Customer focused role.
* Experience of working well within a Team Environment.
* Experience of working under pressure and managing a demanding workload.
Skills and Abilities
* Excellent communication skills including confident/pleasant telephone manner.
* To have used BTS Switchboard and Multitone Bleep system or similar.
* Prepared to train/mentor others.
Job summary
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/
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