Alfa Leisureplex Group has an opportunity for a Hotel Receptionist to join the team at the Monarch Hotel, Bridlington.
Hotel Receptionist working hours
As a Hotel Receptionist you will work circa 28 hours per week, usually over 3 or 4 days including weekends with an hourly rate of £12.00 – Regardless of age!
Being a Hotel Receptionist:
As a Hotel Receptionist, you will report to the Head Reception and will be part of the central hub of the Hotel operation where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience, where the word no does not exist. Your tasks will include checking guests in and out, general enquiries, serving drinks behind the bar during the day, and varied administrative tasks, from allocating rooming lists to processing invoices. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards your guests.
We are an employee-owned company, what does this mean?
* Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)
* Funding for any relevant training courses to aid your development
* Job Security – our employee-owned status provides better job security, as we can't be sold to another company
* Support and continuous development opportunities
* Competitive occupational sick pay scheme
* Fantastic discounts on our holidays and hotel stays
* Employee assistance programme - Health Assured
* Length of service rewards
* Free employee meals whilst on duty
* Build your pension – we have a pension scheme in place that the Company contributes towards
* Reward and engagement programs
Our ideal candidate:
Essential Skills:
* Experience in a similar role
* Strong communication skills
* Excellent customer service skills with a friendly demeanour
* Being extremely well organised and computer literate
* To be flexible and keep calm under pressure even in challenging situations
* Empathy towards individual needs and being a problem solver
Desirable Skills:
* Knowledge of the travel, tourism and hospitality industry
* Passion for the industry
If you feel you have the necessary skills and experience to be successful in this Receptionist role, click ‘apply’ today. We’d love to hear from you!
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