About the role
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Pleasetalk to the Hiring Managerabout how theycan support you.
Kerri Wootton is looking for an experienced Primary Customer Service Executive to come be apart of their team!
This role is situated within Distribution and based at our Head Office in Welwyn Garden City. Thisteam is responsible for ensuring that our orders are delivered to the destination on time and in the most efficient way possible.
The team work collaboratively with our Suppliers, Hauliers, Consolidators, Commercial, Supply Chain, and Tesco Distribution Centres to continuously seek more efficient methods of distribution and deliver great inbound service levels to maintain excellent availability of products for our customers.
Please be aware the Shifts vary between the hours of 06:00 to 22:00 (for example, 06:00-14:00, 08:00-16:00, 10:00-18:00, 14:00-22:00)
Any 5 out of 7 days, including weekends (reviewed on a regular, ongoing basis)
You could be asked to visit and work from other locations - for example, site visits.
You will be responsible for
1. Acting as an advocate for Tesco Primary and being the first point of contact for our internal and external customers.
2. Working alongside members of the Primary Customer Service team to help support Tesco suppliers and Primary hauliers to deliver cost effective and efficient supply chain solutions.
3. Collaborating cross functionally with our Suppliers, Hauliers, Distribution Centres, Supply Chain, Commercial and Finance teams to improve and deliver great service levels and customer service.
4. Delivering day to day operations, including responding to customer queries on orders and reporting, to ensure a smooth running of the department.
5. Supporting Managers to grow the Primary Distribution network.
6. Using data to analyse and spot trends to meet KPI targets and make improvements to our Primary network.
7. Leading change and development to drive simplification of routines, including databases and supporting tools.
You will need
8. Numeric and data analysing experience.
9. Experience usingMicrosoft Office, web-based applications, and modelling skills.
10. Understanding of Transport / Distribution networks would be an advantage.
11. Demonstrating the ability to work collaboratively and build solid working relationships.
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What's in it for you
We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
12. Colleague bonus scheme
13. Holiday starting at 25 days plus a personal day (plusBank holidays)
14. Buy holiday salary sacrifice scheme (for salaried roles)
15. Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
16. LifeAssurance - 5 x contractual pay
17. 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
18. The right to request flexible working from your first day with us
19. Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
20. A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
21. Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
22. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
23. Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
Click Here to read more about the full range of benefits we have available for our colleagues
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern -combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.