IT Service Design Consultant
* Location: Remote (Occasional expensed travel to Nottingham and customer offices)
* Salary: £45,000 - £55,000
* Permanent
About the Role:
A fantastic opportunity for an experienced IT Professional to join a growing team. Ideal for someone with a background in IT service management, service desk management, or team leadership, this role focuses on designing tailored IT service solutions without a sales-driven emphasis supporting in the creation of solutions for clients
Key Responsibilities:
* Customer & Stakeholder Engagement: Work with internal teams to evaluate customer requirements and design effective service solutions.
* Solution Design & Governance: Manage the design process, ensuring solutions meet customer needs and align with internal capabilities.
* Operational Governance: Follow internal processes for solution approval and ensure smooth transition to operational teams for delivery.
* Continuous Improvement: Contribute to the development of new service offerings and improvements to existing services.
Skills and Experience:
1. Communication & Collaboration: Strong communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders.
2. Technical Expertise...