Job summary The position is for all day Wednesday and Friday afternoon. We are looking for an enthusiastic person with previous customer service experience to join our friendly and hardworking GP Surgery team based in West Bridgford, Nottingham. The role includes front of house reception duties, answering telephone calls and providing support to the wider Practice team when required. Training will be provided in prescription request management for the right candidate. Main duties of the job The successful candidate will be able to demonstrate the following skills and experience: Previous customer service experience Excellent communication skills, both on the telephone and face to face Ability to use word, excel and computer systems Enthusiasm to undertake a variety of tasks Able to prioritise tasks and organise their workload Attention to detail Willing to learn About us GP Practice experience is desirable however, training and support will be provided for all aspects of this challenging, yet rewarding, role. The successful candidate will report to the Practice Manager. Date posted 24 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A5565-25-0002 Job locations Embankment Primary Care Centre 50-60 Wilford Lane, West Bridgford Nottingham NG2 7SD Job description Job responsibilities The role is subject to a three month probationary period. Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer and direct phone calls to the appropriate person or department- Provide general administrative and clerical support- Schedule appointments and manage calendars- Receive, sort, and distribute mail- Perform data entry and maintain accurate records- Handle sensitive information in a confidential manner Please note that this job description is not exhaustive, and additional duties may be assigned as needed. Job description Job responsibilities The role is subject to a three month probationary period. Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer and direct phone calls to the appropriate person or department- Provide general administrative and clerical support- Schedule appointments and manage calendars- Receive, sort, and distribute mail- Perform data entry and maintain accurate records- Handle sensitive information in a confidential manner Please note that this job description is not exhaustive, and additional duties may be assigned as needed. Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable AMSPAR Receptionists Qualification Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working wthin a GP Practice and or a health care setting Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable AMSPAR Receptionists Qualification Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working wthin a GP Practice and or a health care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Musters Medical Practice Address Embankment Primary Care Centre 50-60 Wilford Lane, West Bridgford Nottingham NG2 7SD Employer's website https://www.mustersmedicalpractice.co.uk/ (Opens in a new tab)