About You
We are seeking a candidate with proven experience in coordinating the sales progression process across various tenure options, ensuring all necessary documentation is prepared accurately and complies with current legislation. This role is the heart of our customer journey, focused on delivering results while fostering strong stakeholder relationships.
Your negotiation and problem-solving prowess will help you tackle challenges head-on and deliver creative solutions. With outstanding communication skills, you will engage seamlessly with teams, stakeholders, and customers. Plus, if you are tech-savvy, confident in CRM systems, and have advanced knowledge of Excel and Word, we want to hear from you.
The ideal candidate will excel in delivering exceptional customer experiences, maintaining precise CRM records, and managing conveyancing administration efficiently. They will also have expertise in preparing forecasts and reports to identify risks and evaluate third-party performance, as well as reviewing and approving legal for authorisation.
A commitment to ongoing compliance with regulations, effective collaboration with Sales and Part Exchange Teams and external partners, and a proactive approach to personal development through training and staying updated on industry trends are essential for success in this role.
We will give you:
Financial:
* Competitive salary + discretionary annual bonus scheme
* Company pension scheme
* Life Assurance
* Professional Subscriptions paid for
Lifestyle/Health & Wellbeing:
* 24 days holiday (rising to 28) plus Bank Holidays
* Hybrid working – at least 3 days a week working in our Head Office, Bournemouth
* 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
* Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
* Colleagues Benefit Booklet with a range of store offers discounts and promotions
* Family Friendly Policies
* Excellent development opportunities
Your Impact:
* Coordinate Sales Progression: Handle the end-to-end process for various tenure options, ensuring smooth and efficient documentation and compliance with legislation.
* Customer Excellence: Deliver an outstanding experience that leaves customers satisfied and engaged.
* Data Management: Maintain accurate CRM records, manage conveyancing administration, and prepare forecasts and reports that identify risks and resolve issues proactively.
* Legal & Compliance: Review legal, ensure they are prepared for authorisation, and stay up to date with the latest regulations.
* Collaborate: Work with internal teams and external stakeholders, including conveyancing professionals, to ensure an integrated approach.
* Grow & Develop: Participate in training to expand your skills and stay ahead of industry trends.
Your Attributes
You will have:
* Knowledge of conveyancing, property appraisals, and part exchange processes.
* Proficiency in Microsoft Office and experience with Salesforce (or similar CRM systems).
* Experience in the property or conveyancing industry is a plus!
At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
“I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It’s a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.”
Linda Diamond – House Manager
“Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks … it’s all about our great people and how welcome they make you feel … even if it was through a screen!”
Andrea Waldron - Senior HR Business Partner
“From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I’ve had the opportunity to work on some exciting projects, it’s a very ‘hands-on’ approach here with plenty of opportunity to be involved and play a part in delivering developments.”
Emily Bishop - Principal Planning Associate
“Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding.”
Caroline Craig-cordel – Sales Consultant
“I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn’t dream about customers sharing their thoughts about my campaigns, but here it happens all the time.”
Stan Smolyar – Head of Brand
Previous Next