Job Description The Customer and Loyalty Product Owner will be responsible for defining and executing the product strategy for our customer and membership programs. This role demands a strong technical acumen, with the ability to navigate across various systems, alongside a deep understanding of customer needs, membership models, and product management principles to ensure our offerings meet and exceed expectations. The ideal candidate is customer-centric, data-driven, and possesses strong technical skills, with the ability to manage cross-functional teams and navigate complex systems to deliver impactful solutions. This role is based at our London Office 3 days per week and 2 days remote. Key Responsibilities: Product Vision & Strategy: Develop and communicate a clear vision and strategy for customer engagement and membership products, aligning with business goals and customer needs. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, translating them into actionable plans. Technical Leadership: Oversee the development, integration, and optimisation of loyalty product platforms and technologies, ensuring alignment with business objectives. System Integration: Collaborate with engineering teams to integrate loyalty programs seamlessly across various systems and platforms. Roadmap Development: Create and maintain product roadmaps, ensuring timely delivery of features and enhancements. Customer Insights: Leverage customer feedback, market research, and data analytics to inform product decisions and enhance the customer experience. Membership Management: Oversee the lifecycle of membership programs, including acquisition, retention, and engagement strategies. Performance Monitoring: Monitor product performance metrics, identifying areas for improvement and implementing solutions. Cross-Functional Collaboration: Work closely with marketing, sales, IT, and customer service teams to ensure seamless integration and alignment of customer and membership products. User Experience: Ensure that customer and membership solutions deliver a seamless and effective user experience for both internal and external users. Documentation: Maintain comprehensive documentation of product features, processes, and updates. Compliance & Security: Ensure products comply with industry standards, regulations, and security protocols.