Planning and Organisational Duties Planning work of clerical staff including roster of staff over multiple sites, ensuring all daily dutiesare completed Decision making such as prioritising work load of the staff to assist with the frequent unscheduledactivity or ensuring that extra activity does not compromise the patient care by cancelling andmoving patients Booking and managing all patients for multiple procedures, diagnostics and appointments. Managing non routine activity such as re-scheduling patients some of which can be more difficultto communicate but provide the best quality of care, managing emergency bookings as well asstand by patients to come in as extra activity Problem solve and communicate complex information such as changing or cancelling one type oftest and replacing it with different types which require different pre assessment needs. Thisinformation will be given to the patients who will not necessarily readily appreciate the changes. Use protocols that requires the patients to stop medication prior to specified diagnostic testing Use multiple IT systems to plan Cath lab and clinics lists by using the multiple patients bookingsystem to maximize activity and prevent breaches. Communicating with patients as well as multiple teams to ensure pre procedure requirements arecompleted such as ensuring bloods tests are completes, pre op appointment and fasting orstopping medical therapy are confirmed in line with policies of the department Co-operate with all disciplines staff of WWL NHS Trust and also our neighbouring trusts for thetransfer of patient activity Administration of the patient appointment systems such as creation of templates, changes toappointment letter templates Assist in the induction process for new users on the Cardio-Respiratory and Cath Lab includingother relevant IT Systems. Also to include sharing knowledge and experience in CardioRespiratory and Cath Lab administration procedures Liaising with porters, wards staff and ambulances regarding the transit of patients and arrangingnecessary transport Liaison with External sources eg: GPs or Tertiary Centres regarding the post diagnostic ortreatment continuity of the patient care. Advise manager of trends in referral/waiting times for appointments in line with targets. Monitors attendances and DNAs, reports to line manager and ensure appropriate follow ups arearranged as per protocol. Receive and process mail, referral letters and telephone calls. Advice available from MDTs Experience in working in a clerical environment with good inter-personnel and communicationskills Working without supervision but with obligation to seek advice for those duties/tasks which go beyond prescribed schemes of works Produce reports using Microsoft/Excel applications. To identify improvements to the service provision of services to the public and manage theimplementation. Oversees running of clinics to ensure they are timely and efficient Represent the clerical staff at meetings where policy and service development/changes arediscussed. Responsible for ensuring all patients receive appropriate review appointments on leaving the unit. Monitor and record patient flow through the unit. Participate in the audit of the service by preparing reports of data. Data input of service/scanning patient result Communications and Key Working Relationships Have a confident, empathetic approach to investigation and negotiate when dealing withoccasional; highly distressing situations such as cancelling patients procedures based onthe demand of the acutely ill patients. The necessity to communicate either on the telephone or face to face with various internaland external sources both Clinical and Non-Clinical eg: Patients, Clinicians, Trust Staff,Directorate Staff, and Solicitors Good communication and interpersonal skills in order to exchange information with patientswho have a variety of barriers to understanding and language, ie use of various languageservices activated when necessary. On occasion there can be distressing or highlyemotional situations that the post holder will be exposed too particularly when the treatmentor operation is to be cancelled To maintain good working relationships with all the disciplines even when there can bebarriers to communication To respect the individuality, values, cultural and religious diversity of clients and contributeto the provision of a service sensitive to these needs. Responsibility for Finance To identify deficits in resources required to carry out the job and bring to the attention of themanager To be responsible for the monitoring of materials and equipment and maintain stocks. To organise booking of transport and interpreter services with financial cost to the Service and the Trust Responsibility for Human Resources To maintain personal and professional development to meet the changing demands of thejob, participating in appropriate training activities when required. To participate in clinical supervision sessions highlighting development needs To comply with annual PDR and appraisal system and to assist in PDR of junior staff To contribute to the induction of new staff