York and Scarborough Teaching Hospitals NHS Foundation Trust
We are recruiting for a full time Assistant Medical Secretary to join the Secretarial Team within the Dermatology Department, based at York Hospital. You will provide support to the Medical Secretaries and their Consultant Teams.
Excellent administration/secretarial skills and audio-typing experience/qualifications are required, as well as a good understanding of customer relations. You will be required to deal with queries from patients, Consultants and GPs.
Main duties of the job
You will be responsible for typing clinical and administrative letters, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretaries during periods of absence, and multi-disciplinary team meeting work.
The successful candidates will be required to have good organisational skills, with the ability to prioritise the demands of a busy office and manage their time and workload effectively.
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Person Specification
Qualifications
* GCSE English Language, Grade C or above (or equivalent)
* Qualification or appropriate training in customer service
* ECDL
Experience
* Experience of using a variety of IT applications, including Microsoft Office
* Experience of working in a customer focused environment
* NHS experience
Skills
* Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
* Ability to cope with distressing and emotional situations with patients, relatives and staff
* High level of interpersonal skills, including sensitivity, diplomacy and empathy
* Excellent organisational skills
* Ability to assimilate new practices and knowledge
* Ability to be flexible and to adapt to new demands
* Ability to exercise judgement and resolve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
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