Due to growth and a recent large client win, we're looking for an experienced and confident Customer Service Executive to join our team in Long Eaton. You'll play an important part in keeping our customer service levels running to a high standard and dealing with any issues in a timely fashion.
BASIC SALARY: Up to £28,000
BENEFITS:
· 24 Days Annual Leave
· Employee Assistance Programme
· Life Assurance
LOCATION: This is predominantly an office based role in Long Eaton.
COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray
JOB DESCRIPTION: Customer Service Executive, Customer Service Manager, Senior Customer Service Advisor - Import, Wholesale, Design
Reporting to our Customer Service Manager, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement.
Day to day, you will:
· Action and resolve service complaints for customers
· Respond to verbal and written sales and delivery queries
· Process customer orders / service orders
· Appoint 3rd party repair companies
· Process and order swatch requests
· Negotiate allowances and goodwill gestures wit...