Job Description We’re recruiting for a Customer Service Specialist to join us. We’re offering a competitive base salary. You will review customer applications to identify risk factors to assess whether we can offer Life, Critical Illness Cover and Income Protection applications. They can agree to offer the customer a policy, decide on what terms to offer or ask for more information from either the customer or their doctor. We offer both home based or hybrid opportunities dependant on location, so will be happy to discuss at stage of application. What you'll be doing: Accurately assessing and documenting life and disability risks by reviewing applications and decide which terms, if any, can be offered up to the value based on your autonomy level Ability to participate in or lead projects, which enhance the underwriting process and improve our systems and commercial viability, including instigating such projects, using own initiative, expertise and business awareness Ensuring any requests for further information are appropriate and accurate and commensurate with the risk being assessed, ensuring the customer journey is not impacted unnecessarily Identifying complaints and ensuring they are acted upon quickly and root causes highlighted to ensure compliance with complaints response time limits Ensuring all work is accurately recorded daily to enable accurate communications to be delivered and effective business decisions made Taking ownership of maintaining an excellent knowledge and understanding of legislative and regulatory requirements Communicating with internal, external customers and third parties via all methods of communication in a professional and efficient manner ensuring customer satisfaction is maximised and expectations met by obtaining and giving the correct information Understanding the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers’ reasonable expectation of performance and service are met