Housing and Community Officer, Liverpool
Client: Service Care Solutions
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 41a6cf309ce2
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.
Key Duties and Responsibilities
* Provide advice on tenancy matters, welfare benefits, and rehousing requests.
* Assist tenants with support needs to help them sustain their tenancies.
* Support the Property Services Manager with void turnaround targets and the lettings process.
* Assess housing applicants and manage allocations in line with the Lettings Policy.
* Ensure tenancy terminations and new lettings comply with policy and targets.
* Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
* Assist with legal action to enforce tenancy conditions when necessary.
* Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
* Promote tenant engagement in service delivery and decision-making.
* Attend internal and external meetings as needed.
Qualifications and Experience
* Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
* Strong planning and organisational skills.
* Excellent communication and customer service experience, with a proven ability to work effectively with the public.
* Enthusiasm, drive, and a genuine passion for making a positive impact on the community.
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