Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you motivated by helping people and delivering excellent customer service?
You’ll be known internally as a Defence Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service.
Once you’ve passed your probation period, typically 3 months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times.
To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification.
How you'll make an impact
Our clients may have had a car accident or a car stolen, and they’ll phone you to help them with their insurance claim. It’ll be your job to work with the ‘claimant’ and the insurance company to capture all evidence, establish liability, and quantify the claim to achieve swift settlement.
* Respond to all written and phone enquiries clearly, courteously, and promptly
* Develop relationships with clients by providing a friendly and efficient service
* Maintain accurate and up-to-date information on our claims system at all times
* Adhere to all regulatory requirements
About You
* You’re a fast learner and able to make sound decisions quickly
* You’ll be able to negotiate and influence people both in writing and over the phone
* You’ll be confident using the phone to get updates and resolve disputes
* You work well independently and as part of a team
* You have attention to detail and can effectively focus on tasks in a fast-paced environment.
* You take pride and ownership of your work and have a ‘can do’ attitude
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
* Income protection, we’ll cover up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits include:
* Three fully paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Share incentive plan, HMRC approved, tax effective, stock purchase plan
* Critical illness cover
* Discounted gym membership, with over 3,000 gyms nationally
* Season ticket loan
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back-up family care
* And many more…
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