Based at our HQ in Leicester LE3 1UT with hybrid working
Benefits include:
* Up to 42 days annual leave, life insurance and sick pay
* Enrolment in health cash back plan to cover every day healthcare needs
* Cycle to work scheme / close to park and ride at Leicester Forest East
* Subsidised short breaks at selected RAFA Accommodation
RAFATRAD Ltd is a wholly owned trading subsidiary of the RAF Association, and all profits are covenanted back to the charity where we have a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. We work together to make sure no one is ever left behind.
Due to the continued growth of our online (and events) trading, we have a new opening for an additional Retail Administrator. The post holder will be responsible for handling customer enquiries and complaints, assisting with planning and execution of the retail sales and marketing programme, assisting with e-commerce listings and providing general administrative support to the retail team. This role requires high levels of IT competency and excellent all-round administrative skills.
Responsibilities include:
* Regularly uploading new products to RAFATRAD’s website and other e-commerce channels (including but not limited to eBay and Amazon)
* Providing periodic data reporting on retail marketing activity and performance
* Processing all retail returns in co-ordination with the warehouse team.
* Assisting the Sales and Marketing team with PO’s, invoices and receipt collation.
* Assisting with e-commerce listings and marketing activities
* Liaising with customers (from all routes to market) to investigate and resolve their queries
* Liaising with the Warehouse Coordinator to ensure that queries regarding deliveries and orders are resolved.
* General administrative support to the retail team, as required.
We highly recommend you read the full role profile which is available to download on our website www.rafa.org.uk
Our ideal candidate will have up to date knowledge in an ecommerce environment along with a strong background in delivering great customer service with the ability to resolve queries swiftly and retain customer satisfaction. You will need experience in a broad range of office administration along with up to date IT skills in Microsoft Office 365, SharePoint and Microsoft Teams. You will also need to be highly proficient in using a CRM/database (we use Salesforce).
To apply, please send a cover letter showing us how your skills match our role profile, along with an up-to-date CV to jobs@rafa.org.uk. Applications with cover letters are more likely to be considered for shortlisting for interview.
Closing Date: 8am Friday 14 February
Interview Date: 20 and 21 February at Atlas House
Due to the expected high volume of applications we may close this job advert early so please do not delay in applying, we’d love to hear from you.
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.
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