* Type: Permanent
NOC Engineer - Bradford (Hybrid Working)
Location: Bradford - Hybrid working 3 days office, 2 days home.
Salary: £27-30k + Bens + 10% Bonus + Overtime
Day Shift: Coverage 7am-7pm Mon-Fri
Environment: IP Networking, Operations, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco R&S, Networks, Wireless, Meraki, Fortinet, Palo Alto, SDWan, Cisco Firepower, Cisco ISE, Wireshark, CCNA.
Role Overview: The role of Network Operations Engineer will encompass a range of key 1st and 2nd line networking duties, providing support to customers with networking issues. You will act as the prime customer contact point for all queries, including fault management, escalations, and planned maintenance on a large scale multi-site Enterprise Network.
Key Responsibilities:
1. Fault management primarily, as well as general support for various in-house, market leading business-led communications products.
2. Deliver excellent service using strong technical and diagnostic skills.
3. Deal with customer networking issues and work to find networking fault resolutions.
4. Work in a fast-paced, customer-facing environment.
5. Learn about our products and solutions to provide great customer experiences.
Experience and Skills:
1. Excellent team player with a proactive mindset.
2. Thrive in an environment where you are trusted to work smart and hard without micromanagement.
3. Excellent 1st/2nd line Networking Skills, and Networking Service handling & CRM systems such as ServiceNow.
4. Working knowledge with routing and switching technologies.
5. Experience with technology vendors such as Cisco, Juniper, Palo Alto.
6. Friendly and welcoming personality, able to adapt to differing customer groups.
7. Good technical understanding and a logical approach to resolving diagnostic issues.
8. Ideally, experience of providing technical customer support for Data technologies in a NOC, Technical Service Desk or IP/Networking Support Environment.
Company Overview:
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. #J-18808-Ljbffr