Job Title: Student Conduct & Complaints Officer
Location: Central London - hybrid (2-3 days in office)
Hours: 35 hours per week
Contract: temporary for 9 months
Pay: £24.09 - £26.92p/h + holiday pay.
Join a leading higher education institution in Central London, due to the restructure of the team a new role has arisen.
You will manage and resolve student complaints (non-academic) and misconduct cases, ensuring compliance with the university policies and ethics. Reporting to the Head of Legal Services, you will conduct timely investigations and provide recommendations.
Your responsibilities as a Student Conduct & Complaints Officer, will include:
* Manage all aspects of student complaints and misconduct cases, ensuring compliance with university procedures and regulations.
* Provide guidance and support to colleagues handling complex and sensitive cases.
* Contribute to the development and implementation of revised processes and procedures to improve efficiency and effectiveness.
* Maintain accurate records for monitoring, audit purposes, and identify trends for improvement
* Act as a senior point of contact for students, staff, and external parties involved in casework
To be a successful in the role you will require:
* Experience working with regulations and procedures related to complaints and disciplinary processes in higher education
* Have a strong understanding of OIA cases
* Experience in risk assessment and management
* Strong understanding of legislation related to data protection, confidentiality, and equality.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
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