Job Summary The purpose of the role is to offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The role involves receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, and undertaking a variety of administrative duties to assist in the smooth running of the practice. Duties and Responsibilities General Duties Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Switchboard and Reception Duties Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required Providing clerical assistance to practice and Trust staff as required Dealing with clinical waste Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Any other relevant duties e.g. typing, scanning etc. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including treating each person with respect and dignity. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice, including maintaining a record of personal and/or professional development. Quality The post-holder will strive to maintain quality within the practice, contribute to the effectiveness of the team by reflecting on own and team activities, and suggest ways to improve and enhance team performance. Communication The post-holder should recognize the importance of effective communication within the team and strive to communicate effectively with other team members, patients, and carers. Contribution to the Implementation of Services The post-holder will apply practice policies, standards and guidance and participate in audit where appropriate.