Sales · Multiple locations
Solutions Engineer
Do you love solving technical challenges and helping customers succeed? Cloudsmith is looking for a Solutions Engineer to drive adoption of our artifact management platform—are you ready to make an impact?
About Cloudsmith
Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) built on AWS, our mission is to enable organizations to tackle scale and complexity through best-in-class artifact management and to secure software by default.
The Role
The Solutions Engineer at Cloudsmith serves as a technical expert and trusted advisor to our customers. This role bridges the gap between our engineering, product and growth teams by understanding customer requirements, demonstrating how Cloudsmith’s artifact management and software supply chain security solutions can address business and technical challenges, and setting the customer up for a successful deployment of Cloudsmith.
Key Responsibilities
* Pre-Sales Support:
o Collaborate with the growth team to understand customer requirements and design solutions that align with their needs.
o Deliver product demonstrations, create technical presentations, and lead proof-of-value (PoV’s) evaluations with prospects.
o Provide subject matter expertise during RFPs, technical calls, and customer meetings.
* Solution Design & Architecture:
o Analyze customer environments and architect scalable, secure, and reliable solutions using Cloudsmith’s platform.
o Develop integration strategies for customers using CI/CD pipelines, observability tools, reporting tools and other developer tooling.
o Document solution architectures, configurations, and integration best practices.
* Post-Sales Support:
o Work closely with customer success and support teams to address technical issues and ensure smooth onboarding.
o Provide training and knowledge transfer to teams on best practices and platform features.
* Product Feedback & Collaboration:
o Gather and relay customer feedback to the product and engineering teams.
o Participate in roadmap discussions to help prioritize features and enhancements based on market and customer needs.
o Develop and contribute to technical documentation, including FAQs, troubleshooting guides, and configuration examples.
* Content Development: Contribute to the development of technical collateral (blogs, webinars, whitepapers) that educate the market and prospects on best practices in artifact management and DevOps.
Required Experience, Qualities & Skills
* 3+ years of experience in sales/solutions engineering, technical consulting, or DevOps operational roles.
* Prior experience with Cloudsmith’s product offerings, or similar artifact management solutions would be highly relevant.
* Demonstrated ability to engage with customers, understand technical requirements, and translate them into actionable solutions.
* Excellent presentation and communication skills, with the ability to convey complex technical information to diverse audiences.
* Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
* Relevant certifications in cloud computing, DevOps, or related technologies are a plus.
Benefits, Location & Work Environment
You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship.
* Highly Competitive Salary and Equity Package
* Comprehensive Health, Dental, and Vision Insurance
* Generous Annual Leave and Flexible Working Policies
* Professional Development Budget for Conferences and Training
* Dynamic, Innovative, and Supportive Work Environment
About Equal Opportunity
Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions.
The Final Word
We're looking for someone who can balance being a technical expert within their field and building strong customer relationships and is fearless in rolling up their sleeves when needed.
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