POSITION OVERVIEW
The Knowledge Support Coordinator is responsible for providing dedicated administrative support for the London M&A/PE Knowledge Management Partner and her team according to established policies and procedures.
Responsibilities will include coordinating the M&A/PE training programme, the KM team’s document production needs, and the upload and maintenance of M&A/PE knowledge content and materials to the group’s practice site on SharePoint and other databases. The position holder will work on knowledge, general administrative and operational support tasks for the KM team.
The position holder must be a resourceful team-player who can work in a progressive, fast-paced environment with competing demands, while remaining flexible, proactive and efficient. Attention to detail and good time management are both important aspects of the role.
ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)
1. Work with the Learning & Development team to co-ordinate and support all aspects of the M&A/PE training programme.
2. Work with the Document Services team to co-ordinate all aspects of the M&A/PE KM team’s document production requirements. The post holder will be expected to assist with some document production tasks (including model precedents and decks) where necessary.
3. Work with the Knowledge Services team to co-ordinate and support the upload and tagging of precedents, training materials, M&A transactional documents and knowhow to the UK M&A/PE practice site on SharePoint and to various databases and trackers.
4. Work closely with the Knowledge Services Senior Supervisor on M&A practice site developments and specifically with changes brought about by the future Kirkland intranet re-design and migration to SharePoint online.
5. Follow-up with deal teams for knowledge and precedent content, as directed by the KM attorneys.
6. Work with the Reprographics team on the creation of new deal bible folders and upload them to the Bibles Database on the M&A practice site.
7. Support the KM team with the European M&A local counsel referral contacts database.
8. Manage M&A precedent library and knowhow content redaction projects in collaboration with Knowledge Services, and the firm’s Document Services team. The post holder will be expected to assist with some redaction work.
9. Manage the content and organization of KM folders in iManage, the Firm’s document management system.
10. Produce weekly KM communications to include links to new knowledge content.
11. Maintain, update, and develop UK M&A practice guides in conjunction with the KM team.
12. Support the London M&A/PE Knowledge Management Attorneys with general administrative requests to establish and maintain calendar and deadline reminder systems, organise and prioritise telephone calls, deal with incoming/outgoing mail, print requests, schedule activities such as meetings, conference calls and departmental activities, ensure Attorneys timesheet entries are dealt with in a timely manner, and other related duties and projects as required.
13. Observe confidentiality of attorney-client relationship.
14. Other related duties and project work as capacity permits, including supporting other London KM teams.
OTHER FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary. Delete if not applicable.)
QUALIFICATIONS
Education, Work Experience, Skills
The ideal candidate will be highly organized, possess very good communication (oral and written) skills; the ability to multitask in a fast-paced environment; a strong attention to detail and accuracy; and a professional demeanor. An ability to provide general administrative support to a busy team. Additionally, the ideal candidate will possess strong interpersonal skills with the ability to build relationships among attorneys and staff to achieve results. The ideal candidate must also be proactive and take the initiative in finding solutions to problems. Candidate must be flexible to work overtime as needed.
Experience of working in an administrative or KM function in a law firm or professional services firm is desirable.
Technologies/Software
Microsoft Outlook, Word, PowerPoint, Excel. Experience of iManage 10 and SharePoint would be an advantage but are not essential. Training on these applications will be provided.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
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