Responsibilities:
1. To be the first point of customer contact, providing the highest possible level of customer service.
2. Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs.
3. Work closely with colleagues in other departments to ensure that orders are dealt with in accordance with the current customer service priorities and guidelines.
4. Take all customer orders accurately and process them into the necessary IT system in a timely manner ensuring that the customer service requirements are agreed and met.
5. Conduct all daily checks following the current Customer Service Procedures to prevent mistakes from happening and ensure customer service requirements are met.
6. Work in tandem with Transport Coordinators and Sales Administrator, maintaining high levels of communication and customer service.
7. Develop relationships with External Sales Team, understanding the region and customer base.
8. Proactively resolve customer issues/complaints or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised dates.
9. Log customer complaints including details and reasoning for the complaint and take ownership of the complaints, using learning to stop repeat incidents.
Licenses and Qualifications
1. MS Excel
2. Outlook
3. Excellent organizational and communication skills
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