A leading MSP working at enterprise solutions echelon is looking for an experienced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.
Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL).
As well as IT Service Management background, you would be familiar with the following technologies:
1. Office 365: user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
2. Azure: familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis.
3. EndPoint Manager: MDM, MAM, Compliance, policies.
4. Networking: converged networks, VLANs, WAN routing, DNS.
5. Firewalls: Cisco, Draytek, port redirection, NAT, NAPT.
6. Webhosting: CPanel, Linux.
7. Telephony: Linux PBX, SIP Trunks, WLR, Call routing.
8. Connectivity: Leased Lines, LLU, xDSL.
9. WiFi: 802.x, Footfall, data capture, reporting.
10. Servers: Windows, Linux, PF Sense, Active Directory, Group Policy.
11. Workstations: Windows 10+, printing, Office 365.
Company: CV-Library
Location: Watford, Hertfordshire
Posted:
Closes:
Sector: IT
Contract: Permanent
Hours: Full Time
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