Job reference number 321391
Collections Customer Operations Manager - MCO00 - BH & DT Postcode Area
Salary Min: £44,551 Mid: £49,006 Max: £52,346
Full time, Permanent 41 hours a week
Dorset postcode area, office location flexible based on successful candidate. Flexibility needed as travel required across the BH and DT postcode areas.
ABOUT US
We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Collections operation, you'll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning, and specialist project activity, you'll also partner with the Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You'll play a major part in the trust we build with customers.
SHIFT PATTERN - Monday to Friday, Shifts will be either 11:00 - 19:00 or 12:00 - 20:00. Flexibility is required due to operational needs.
WHAT YOU'LL GET
We're asking for a lot, but you'll get a lot in return. First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership, and more. There's also all the exciting career opportunities that come with leading a team and driving key decisions.
ABOUT YOU
This is a role packed full of influence, challenges, and responsibility, so we need someone who is flexible and can excel under pressure. Customer-focused, team player, results-driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate, and you're not afraid to do things differently and champion change, whether that's through reduced cost, innovative work practices, or data-driven ideas.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion. You'll also take part in a capability-based interview and a short management scenario exercise - more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Closing Date: Tuesday 28th January. Please note, this advert may close early if the appropriate number of applications has been reached.
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