The Role We are looking to hire Mid/Senior Application Support Engineers. As an Application Support Engineer, you will join our Production Support team providing L2 support to our Client. The team, work in a high profile, mission critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature. There is a requirement to work flexible shifts to cover 24 7 support for the client. This will be on a rotation basis across the team. Key responsibilities: Manage stakeholders for supported applications. Troubleshoot and resolve Incidents & Service Requests. Perform Root Cause Analysis of Problem Tickets. Manage incident queues & incident intake channels. Take ownership of incidents & communication with customer as required. Respond in a timely fashion to reactive or proactive incidents. Write re-usable Knowledge Articles for Incident and Service Requests handled. Detail accurate information in case documentation. Coordinate internally with other support groups in timely fashion. Capable to lead the team Key skills/knowledge/experience: Sound experience in a production support/application support role Should possess good hands-on experience of SQL and Unix, Shell Scripting Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs) Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc) Experience/skill to interact with multiple Stakeholders(Good communication and coordination) Good to have: Experience in any of the following skills would be good to have: GCP Tableau MSSQL Udeploy Terraform Jenkins SRE,Cognos