First Military Recruitment are currently seeking a Training Coordinator on behalf of one of our fantastic clients based in Bedfordshire.
To act as the first point of contact for all training/test centre enquiries, providing administrative and customer service support by telephone and email. Organise, book and manage all processes relating to courses and tests.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
* Raise quotes, send them to customers.
* Enter quotes on quotation spreadsheet on SharePoint.
* Raise sales orders for Training that has been confirmed on Sage following quotation.
* Update Training overview on SharePoint with Training booked.
* Scan and save training packs.
* Diary management – maintain clear instructions for the trainers and accounts team.
* Take calls in relation to Training department, take necessary actions.
* Answer any email for Training department, take necessary actions.
* Update COS spreadsheet for training taken and for training expired.
* Scan EUSR and CPCS cards and save them in customer’s files, post them to customers if required.
* Book CPCS and EUSR tests in for the individual time slots.
* Sit in weekly Service/Training meetings.
* Book hotels and any other required travel arrangements for team and customers if required for any training outside of Roxton.
* Book any lead trucks for training requirements to Service team to advise if yard needs to be cleared of trucks for training/testing.
* Organise and take minutes of Training meetings.
* Make any necessary changes to CPCS and EUSR presentations and assessments.
* Manage any audit needs, support with the preparation to any internal/external audits.
* Prepare presentation for OPS review.
* Make sure meeting rooms are clean and stocked up with anything necessary.
* Send customer information and training documents.
* Data analysis and collection.
* Championing new ERP system.
* Support Training management and Operations team with increasing the revenue of the business.
Skills and Qualifications:
* Able to maintain high standards and demonstrate consistent attention to detail.
* To be able to deal with customer requests and react quickly while still following process when short notice is given.
* Pro-active and can work on own initiative. Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
* Competent in the use of the Windows package – Word, Excel, Power point, Outlook, Access.
* Demonstrate good organisational skills.
* Excellent verbal and written communication skills with a good standard of English.
* Be able to communicate confidently and effectively with people at all levels.
* To be a team player with a positive outlook and a professional image.
* Flexibility in approach with the ability to adapt from task to task.
* To be reliable and able to understand the importance of being punctual and impact of absence.
* Commitment and loyalty to the business.
* To be able to operate in line with confidentiality requirements associated with the role.
MB384: Training Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
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