Early Intervention Housing Officer - Children Services - Croydon Council
Salary: Grade 9 £40,755 - £42,324
Contract: Fixed Term (18 months) until October 2026 - 36 hours per week
Job Purpose
The Asylum Seekers and Displaced People team is a new service developed to support displaced people in Croydon. Working within the Future Croydon plan, the service coordinates the Council's response to support displaced residents arriving through Visa or Resettlement Schemes or residing in Home Office (NASS) accommodation. Displaced individuals arrive via schemes such as Homes for Ukraine, Afghan Humanitarian Schemes, ARAP, ACRS, and other legal routes, including family reunification and sponsored visas. Croydon has welcomed over 700 people through Ukraine, 40 via Afghan schemes, and hosts approximately 1200 asylum seekers in Home Office accommodation. Many have experienced trauma affecting their health and wellbeing.
About You
1. Knowledge of Landlord & Tenant Legislation, the Housing Act 1985, and the Protection from Eviction Act 1977.
2. Understanding of homeless prevention initiatives and their effectiveness.
3. Knowledge of the welfare benefits system and its application.
4. Familiarity with UK Visa Schemes and rights of displaced people.
5. Proactive and creative approach to preventing homelessness and resolving complex customer issues.
6. Degree level education or significant experience in customer-driven service roles aiming for positive outcomes and continuous improvement.
7. Experience with housing case law, homelessness, tenancy relations, and best practices.
8. Ability to manage complex situations, including trauma and challenging behavior.
9. Experience engaging with hard-to-reach and vulnerable families.
Benefits
You will be supported by a team of professionals and management at Croydon Council, a major employer in the borough. Benefits include:
1. Highly competitive compensation package
2. 29-31 days annual leave plus Bank Holidays, with options to purchase additional leave
3. A pension scheme with an average employer contribution of 20%
4. Opportunities for Continuing Professional Development and career growth
5. Management development programmes
6. Wellbeing investment
7. Access to Employee Discount schemes (Cycle Benefit, GymFlex, Retail Discounts, etc.)
8. Flexible and hybrid working arrangements to support work-life balance
To view the role profile, click here.
Closing date: Sunday, 11 May 2025 @ 11:59pm
Equality and Safeguarding
Croydon Council is an inclusive employer welcoming applications from all community sections. We consider flexible working arrangements and support hybrid work. We guarantee to interview all disabled applicants meeting minimum criteria. The council is committed to safeguarding children and vulnerable adults; successful candidates will undergo a DBS check.
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