Lead DCI Operations Specialist
Responsible for expanding operational knowledge and understanding, within the International Settlement Support team, of Core Applications, including, Authorizations, Settlement, Pricing and Fees.
We are looking for an enquiring, passionate, and collaborative individual that can help shape the team's knowledge of Discover systems and processes, by championing the coaching and mentoring of the team, to avoid single point of failure.
Responsibilities
Interact and collaborate with multiple stakeholders, to create documentation, including system flow, aligned with team processes.
Leverage the team's existing knowledge with new insights and learnings, ensuring process documentation updated.
Attend Pricing Implementation team meetings to assist with pricing requests and to share knowledge between all stakeholders and team members, to avoid single point failure.
Provide continuous support in all systematic/operational aspects and assist with issue resolution.
Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
Become International Settlement Support SME for Core applications.
Coach and mentor all team members by planning and executing learnings from system knowledge gained.
Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital...