Description
Motability Operations are currently recruiting for a Customer Solutions Account Manager to join our team in Bristol on a 6-month FTC/Secondment. As a team we manage complex and unplanned events for customers that fall outside of the standard Motability Operations guidelines. Your role would combine Customer Service, Resolving Complaints and handling Complex Queries. This could involve you investigating misuse and claims of abuse towards the Scheme and/or Scheme vehicles.
Your role will be 35-hours per week with the team working between the hours of 08:00-18:00.
You will ensure excellent end to end case management, clearly demonstrating ownership with the skill to achieve outcomes that benefit both the Scheme and the customer. To do this, you will conduct fair, consistent and thorough investigations in accordance with MO guidelines and FCA regulations.
In this role, you will:
* Manage your time and a range of high-volume cases
* Negotiate with internal and external stakeholders to find suitable solutions, ensuring fair outcomes for our customers
* Reviewing evidence from a range of sources and the customer to make balanced decisions
* Work with different departments to balance customer resolutions with business needs
* Handle your workload thoroughly by reporting and detailing all actions in our complaint software to support root cause analysis
Qualifica...