Job Description
Primary Function of Position:
The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery, thoracic, and trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering, and training research initiatives.
Roles and Responsibilities:
* Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers.
* Lead and support specialized training programs and society events.
* Support the needs of the surgeon educators and course participants.
* Conduct surveys to gather data and measure program effectiveness.
* Act as subject matter expert for internal projects, as needed.
* Develop training materials and protocols for new product development.
* Work with the training team in a creative, dependable, and flexible manner to improve existing training programs.
* Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
* Occasionally support the da Vinci System in a hospital operating room.
* Support da Vinci Surgical System troubleshooting and maintenance at the training center.
* Manage training center logistics, inventory, and training calendars.
* Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.
* Support positive relationships between external training center personnel and ISI management.
* Contribute to the organization’s quarterly goal achievements.
* Develop competency in da Vinci System technology, applications, and advanced technology OR efficiency training pathway processes.
* Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirements, and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
* Maintain competency and currency on technology training protocols following the onboarding program guidelines and annual competency checks.
* Utilize training and coaching techniques/methodologies.
* Travel required.
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