Main area: People Intelligence, Planning and Analytics
Grade: NHS AfC: Band 5
Contract: Fixed term: 12 months (12 month FTC)
Hours:
* Full time
* Part time
* Flexible working
* Home or remote working
37.5 hours per week (The post is full time, however we welcome applications from staff who wish to work part-time)
Job ref: 361-6571736
Employer: East and North Hertfordshire NHS Trust
Employer type: NHS
Site: Avnet House
Town: Stevenage
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 06/10/2024 23:59
Interview date: 16/10/2024
Job overview
We are recruiting for a People Intelligence Analyst who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be a key member of the People Intelligence, Planning and Analytics (PIPA) team and will act as the main point of contact for all queries to the team and will be responsible for the PIPA team inbox and answering the daily emails/enquiries that arrive.
You will help support the administration of ESR (the HR/Payroll system) and the production of the Trust’s monthly and weekly reports (including KPIs).
You will also be responsible for maintenance of the ESR system, including checking and correcting data quality and working to advance the usage of ESR.
Main duties of the job
* Be responsible for the management of the shared PIPA team inbox, responding to a high volume of emails and resolving queries/issues on a daily basis (escalating where necessary).
* To provide support, advice and instruction to Trust staff/managers on the best and correct ways to use ESR (via email, MS teams calls, telephone or face-to-face).
* Work with the Technology Enhanced Learning team to provide a seamless upload between the learning system and ESR, support with any queries that might arise.
* Be responsible for the weekly PIPA reporting schedule ensuring all reports are downloaded, formatted/analysed in Excel and sent out on time.
* Process the ESR Manager Self-Service leaver notifications as and when they arrive, checking for incorrect information and advising Managers of the correct protocols.
* Audit and check the quality and consistency of data held within the ESR system for accuracy, escalating to the People Team where necessary.
Person specification
Qualifications / Training
* Educated to Degree/HND/Level 5-6 qualification of equivalent experience
* Evidence of continuous personal and professional development
Previous Experience
* Experience of working with a range of people both internal/external to the workplace
* Administrative experience preferably in an NHS setting
* Experience of data collection, analysis and report preparation
* Problem solving and ability to identify how and why errors/issues have occurred
* A track record of achieving and delivering against targets
* Previous experience in a Human Resources, Payroll or Learning & Development team
* Experience in using the professional elements of the ESR system
* Experience in the creation, interrogation and manipulation of spreadsheets and databases.
Skills
* The ability to liaise effectively with all levels of staff
* Experience of working effectively in a team and individually
* Excellent organisational and time management skills
* Good verbal and written communication skills
* Ability to handle confidential and sensitive information in an appropriate manner
* Consistently high attention to detail and quality
* Ability to identify areas for improvement/streamlining within own field of work
* Ability to solve problems and identify solutions (root cause analysis)
* Be able to concentrate for a prolonged period whilst analysing data to ensure the work produced is of high quality and accurate
Knowledge
* Excellent working knowledge of Microsoft Office (Excel, Outlook, MS Teams)
* A good understanding of GDPR, the Data Protection Act and confidentiality
* Ability to prioritise workloads and balance the requirements of urgent or nonroutine tasks against the routine tasks.
* Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient
* Ability to produce high quality reports and present complex data in a meaningful way.
* An understanding of the NHS and its structure
* Knowledge of NHS AfC and Medical Staffing terms and conditions
* ESR (Electronic Staff Records) URPs and functionalities including BI reporting
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