Description: Our client based in Cambridgeshire require Swiss German Customer Service Advisors Job Role: • Answering customer queries and processing incoming customer requests via phone • Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. • Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. • Ensure a proactive, flexible and positive approach at all times when handling customer requests. • Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations. Candidate Profile: • Passionate about delivering excellent customer service. • Must be fluent in both oral and written English and German. Fluent in Swiss German is desirable • Excellent IT skills. • Knowledge of sales process and ordering systems is desirable but not essential. This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. E Shift: 11:45-20:00 Mon, Tue, Wed, Fri, Sat (Thursday OFF) - £26,050 Requirements: Swiss German desirable. Must be fluent in german and english Offer: €26k per year